jackpotgo Privacy Policy

1 Introduction

jackpotgo ("jackpotgo," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the jackpotgo platform at jackpotgo.pro ("the Platform"). This Privacy Policy describes how jackpotgo collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Privacy Policy is incorporated into and forms part of the jackpotgo Terms & Conditions. By registering for a jackpotgo account or by using the Platform, you consent to the collection and processing of your personal data as described in this Privacy Policy.

jackpotgo operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines.

2 Data Controller

For the purposes of applicable data protection legislation, jackpotgo is the data controller responsible for your personal data collected through the jackpotgo.pro Platform. This means jackpotgo determines the purposes and means by which your personal data is processed.

If you have any questions about how jackpotgo handles your personal data, or if you wish to exercise any of your data rights, you may contact our Data Privacy Officer using the contact details provided in Section 13 of this Privacy Policy.

3 Data We Collect

jackpotgo collects personal data from you in the following categories:

jackpotgo does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, problem gambling self-exclusion records).

4 How We Use Your Data

jackpotgo uses your personal data for the following purposes:

• Account Registration & Management: To create and maintain your jackpotgo account, verify your identity and age (21+), and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods, and to maintain accurate transaction records.
• Platform Operation: To provide access to jackpotgo games, promotions, and services, and to personalise your experience on the Platform.
• Legal & Regulatory Compliance: To comply with PAGCOR regulations, anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable Philippine laws.
• Responsible Gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the jackpotgo Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of jackpotgo's customer service.
• Marketing Communications: To send you promotional offers, bonus notifications, and jackpotgo news — only where you have consented to receive such communications.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and content of the jackpotgo Platform.

5 Legal Basis for Processing

jackpotgo processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and jackpotgo — specifically, to operate your account, process payments, and provide gaming services.
• Legal Obligation: Processing is required to comply with jackpotgo's legal obligations under Philippine law, including PAGCOR regulations, AML laws, and KYC requirements.
• Legitimate Interests: Processing is necessary for jackpotgo's legitimate interests in operating a secure, fair, and commercially viable gaming platform — provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, jackpotgo relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

jackpotgo does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors require certain data to process your transactions securely.
• Identity Verification Providers: Third-party KYC and age verification services used to confirm your identity and eligibility to use the jackpotgo Platform.
• Game Software Providers: Licensed game studios and software providers who supply games available on the jackpotgo Platform may receive limited technical data necessary to deliver their services.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law.
• Law Enforcement: Philippine law enforcement agencies where jackpotgo is legally compelled to disclose information in connection with a criminal investigation or court order.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on jackpotgo's behalf under strict data processing agreements.

7 Cookies & Tracking

jackpotgo uses cookies and similar tracking technologies on the jackpotgo.pro Platform to enhance your experience, maintain your session, and analyse Platform usage. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your jackpotgo account. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised data about how players use the jackpotgo Platform, helping us identify areas for improvement.
• Functional Cookies: Used to remember your preferences, such as language settings and game display options, to personalise your jackpotgo experience.
• Marketing Cookies: Used to deliver relevant jackpotgo promotional content. These are only set with your consent and can be disabled at any time via your browser settings.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jackpotgo Platform.

8 Data Retention

jackpotgo retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data is retained for the duration of your jackpotgo account and for a period of at least five (5) years following account closure, in accordance with Philippine AML and gaming regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required by Philippine law.
• Self-Exclusion Records: Records of self-exclusion requests are retained for the duration of the exclusion period and for a reasonable period thereafter to prevent re-registration.
• Support Communications: Customer support records are retained for up to three (3) years following the resolution of the relevant matter.
• Marketing Data: Where you have consented to marketing, your contact details are retained until you withdraw consent or request deletion.

When personal data is no longer required, jackpotgo will securely delete or anonymise it in accordance with our internal data retention procedures.

9 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jackpotgo:

• Right to Be Informed: The right to be informed about how jackpotgo collects and processes your personal data — which this Privacy Policy fulfils.
• Right of Access: The right to request a copy of the personal data jackpotgo holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by jackpotgo.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jackpotgo's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jackpotgo has violated your data privacy rights.

10 Data Security

jackpotgo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jackpotgo Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Strict role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the jackpotgo Platform.
• Two-factor authentication (2FA) available for all jackpotgo player accounts.
• Continuous monitoring of the Platform for suspicious activity and potential security incidents.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jackpotgo will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

11 Children's Privacy

The jackpotgo Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. jackpotgo does not knowingly collect personal data from persons under the age of 21.

If jackpotgo becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and take appropriate action in accordance with our age verification procedures.

If you believe that a minor has registered on the jackpotgo Platform, please contact our support team immediately so that we can investigate and take appropriate action.

12 Changes to This Policy

jackpotgo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this Privacy Policy, we will notify registered players by email or by posting a prominent notice on the jackpotgo Platform.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how jackpotgo protects your personal data. Continued use of the jackpotgo Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

13 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or jackpotgo's handling of your personal data, please contact our Data Privacy Officer. Our Filipino support team is available 24/7 via live chat on the jackpotgo Platform.

You may also reach our Data Privacy Officer by email:

jackpotgo aims to respond to all privacy-related enquiries within 15 business days. If you are not satisfied with jackpotgo's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.